:root{--bg: #f6f7f9;--surface: #ffffff;--border: #e2e5ea;--text: #1a1d23;--text-muted: #6b7280;--primary: #4f46e5;--primary-hover: #4338ca;--danger: #dc2626;--success: #16a34a;--warning: #d97706;--radius: 8px}@media(prefers-color-scheme:dark){:root{--bg: #14161a;--surface: #1c1f26;--border: #2c313a;--text: #e6e8eb;--text-muted: #9aa1ab}}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:var(--bg);color:var(--text)}a{color:var(--primary)}.app-shell{display:flex;min-height:100vh}.sidebar{width:220px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);padding:1.5rem 1rem;display:flex;flex-direction:column;gap:.25rem}.sidebar h1{font-size:1.1rem;margin:0 0 1.5rem .5rem}.sidebar a,.sidebar button.navlink{display:block;padding:.5rem .75rem;border-radius:var(--radius);color:var(--text);text-decoration:none;font-size:.9rem;border:none;background:none;text-align:left;cursor:pointer;width:100%}.sidebar a:hover,.sidebar button.navlink:hover{background:var(--bg)}.sidebar a.active{background:var(--primary);color:#fff}.sidebar .spacer{flex:1}.main-content{flex:1;padding:2rem;max-width:1100px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:1.5rem;margin-bottom:1.5rem}.card h2{margin-top:0}.danger-card{border-color:var(--danger);border-left-width:4px}.grid{display:grid;gap:1rem}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}label{display:block;font-size:.85rem;font-weight:600;margin-bottom:.3rem;margin-top:.9rem}label:first-child{margin-top:0}input,select,textarea{width:100%;padding:.55rem .7rem;border:1px solid var(--border);border-radius:var(--radius);background:var(--bg);color:var(--text);font-size:.9rem}textarea{min-height:120px;font-family:inherit;resize:vertical}button{cursor:pointer;font-size:.9rem}.btn{display:inline-block;padding:.55rem 1.1rem;border-radius:var(--radius);border:1px solid var(--primary);background:var(--primary);color:#fff;font-weight:600}.btn:hover{background:var(--primary-hover)}.btn.secondary{background:transparent;color:var(--text);border-color:var(--border)}.btn.danger{background:var(--danger);border-color:var(--danger)}.btn:disabled{opacity:.5;cursor:not-allowed}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:.6rem .5rem;border-bottom:1px solid var(--border);font-size:.88rem}th{color:var(--text-muted);font-weight:600;font-size:.78rem;text-transform:uppercase;letter-spacing:.02em}tr:hover td{background:var(--bg)}.badge{display:inline-block;padding:.15rem .55rem;border-radius:999px;font-size:.75rem;font-weight:600}.badge.pending_review{background:#fef3c7;color:#92400e}.badge.approved{background:#dbeafe;color:#1e40af}.badge.rejected{background:#fee2e2;color:#991b1b}.badge.sent{background:#dcfce7;color:#166534}.error-text{color:var(--danger);font-size:.85rem;margin-top:.5rem}.muted{color:var(--text-muted);font-size:.85rem}.auth-page{min-height:100vh;display:grid;grid-template-columns:1.2fr 1fr}@media(max-width:900px){.auth-page{grid-template-columns:1fr}}.auth-page .pitch{background:linear-gradient(135deg,var(--primary),#7c3aed);color:#fff;padding:3rem;display:flex;flex-direction:column;justify-content:center}.auth-page .pitch h1{font-size:2rem}.auth-page .pitch ul{padding-left:1.2rem;line-height:1.8}.auth-page .form-side{display:flex;align-items:center;justify-content:center;padding:2rem}.auth-form{width:100%;max-width:380px}.topbar{display:flex;justify-content:flex-end;gap:.5rem;margin-bottom:1rem}.sources-list{display:flex;flex-direction:column;gap:.5rem;margin-top:.5rem}.source-chip{border:1px solid var(--border);border-radius:var(--radius);padding:.5rem .75rem;font-size:.85rem}.confidence-bar{height:6px;border-radius:999px;background:var(--border);overflow:hidden;margin-top:.3rem}.confidence-bar>div{height:100%;background:var(--success)}.notice{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.7rem 1rem;border-radius:var(--radius);margin:.75rem 0;font-size:.88rem;border:1px solid transparent}.notice-error{background:#fee2e2;color:#991b1b;border-color:#fecaca}.notice-success{background:#dcfce7;color:#166534;border-color:#bbf7d0}@media(prefers-color-scheme:dark){.notice-error{background:#3f1d1d;color:#fca5a5;border-color:#7f1d1d}.notice-success{background:#14321f;color:#86efac;border-color:#166534}}.badge.internal{background:#fee2e2;color:#991b1b;margin-left:.4rem}.badge.job-pending{background:#fef3c7;color:#92400e}.badge.job-running{background:#dbeafe;color:#1e40af}.badge.job-done{background:#dcfce7;color:#166534}.badge.job-failed{background:#fee2e2;color:#991b1b}.btn.small{padding:.3rem .7rem;font-size:.8rem}.filter-row,.action-row{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center}.action-row{margin-top:1rem}.filter-row{margin-bottom:1rem}.draft-header{display:flex;justify-content:space-between;align-items:center;gap:1rem}.comment{padding:.9rem 0;border-bottom:1px solid var(--border)}.comment:last-child{border-bottom:none}.comment p{margin:.4rem 0 0;white-space:pre-wrap;line-height:1.6}.comment:has(.badge.internal){border-left:3px solid var(--border);padding-left:.75rem}.job-error{max-width:420px;font-size:.8rem;color:var(--text-muted);word-break:break-word}.stat-row{display:flex;gap:2.5rem;flex-wrap:wrap}.stat{display:flex;flex-direction:column;gap:.2rem}.stat-label{font-size:.78rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.02em}.stat-value{font-size:1.5rem;font-weight:600}.test-connection{display:flex;align-items:center;gap:.75rem;margin-top:1rem;flex-wrap:wrap}.test-ok{color:var(--success);font-size:.85rem}.test-fail{color:var(--danger);font-size:.85rem}.checkbox-label{display:flex;align-items:center;gap:.5rem;font-weight:600}.checkbox-label input{width:auto}.card{overflow-x:auto}.steps{padding-left:1.3rem;line-height:1.7;font-size:.88rem}.steps code,.steps li{word-break:break-word}.account-badge{display:flex;align-items:center;gap:.5rem;margin-right:auto;font-size:.85rem}.account-label{color:var(--text-muted);font-size:.78rem;text-transform:uppercase;letter-spacing:.02em;margin:0;font-weight:600}.account-badge select{width:auto;min-width:180px}.job-log{max-height:20rem;overflow-y:auto;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.82rem;background:var(--surface-sunken, rgba(0, 0, 0, .03));border-radius:6px;padding:.6rem .8rem}.job-log-line{padding:.1rem 0;white-space:pre-wrap;word-break:break-word}.job-log-warn{color:var(--warning, #a86b00)}.job-log-error{color:var(--danger, #b3261e)}.notice-attention{border-left:4px solid var(--accent, #4f46e5)}.badge.review-pending{background:var(--warning-bg, #fdf0d5);color:var(--warning, #8a5a00)}.badge.review-held{background:var(--danger-bg, #fbe9e7);color:var(--danger, #b3261e)}.badge.review-released{background:var(--success-bg, #e6f4ea);color:var(--success, #1e7b34)}.badge.review-not_required{background:var(--surface-sunken, rgba(0,0,0,.05))}.public-shell{max-width:44rem;margin:0 auto;padding:2rem 1rem 4rem}.explainer{margin:.5rem 0 1rem}.explainer>summary{cursor:pointer;font-size:.9rem}.example-block{white-space:pre-wrap;font-size:.78rem;line-height:1.45;background:var(--surface-sunken, rgba(0, 0, 0, .03));border-radius:6px;padding:.6rem .8rem;overflow-x:auto}.nav-count{display:inline-block;margin-left:.4rem;padding:0 .4rem;border-radius:999px;font-size:.72rem;background:var(--warning-bg, #fdf0d5);color:var(--warning, #8a5a00)}.histogram{display:flex;align-items:flex-end;gap:2px;height:6rem;margin:.5rem 0}.histogram-bar{flex:1;display:flex;flex-direction:column;justify-content:flex-end;height:100%}.histogram-bar>div{background:var(--accent, #4f46e5);opacity:.7;min-height:1px}.histogram-bar>span{font-size:.6rem;text-align:center;color:var(--muted, #6b7280)}.mobile-bar,.nav-backdrop,.menu-toggle{display:none}@media(max-width:768px){.app-shell{flex-direction:column}.mobile-bar{display:flex;align-items:center;gap:.75rem;padding:.6rem 1rem;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:30}.mobile-bar-title{font-weight:600}.menu-toggle{display:flex;align-items:center;justify-content:center;width:44px;height:44px;padding:0;font-size:1.25rem;line-height:1;border:1px solid var(--border);border-radius:var(--radius);background:var(--bg);color:var(--text)}.sidebar{position:fixed;top:0;bottom:0;left:0;z-index:40;width:min(80vw,260px);transform:translate(-100%);transition:transform .2s ease;overflow-y:auto;border-right:1px solid var(--border)}.menu-open .sidebar{transform:translate(0)}.nav-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;z-index:35;background:#00000073}.sidebar a,.sidebar button.navlink{padding:.7rem .75rem;font-size:.95rem}.main-content{padding:1rem;max-width:100%}.card{padding:1rem;margin-bottom:1rem}.grid-2{grid-template-columns:1fr}.topbar{flex-wrap:wrap;justify-content:flex-start}.account-badge{margin-right:0;width:100%}.account-badge select{min-width:0;flex:1}input,select,textarea{font-size:16px}.btn{padding:.65rem 1.1rem}.btn.small{padding:.5rem .8rem;font-size:.85rem}.filter-row>input,.filter-row>select{flex:1 1 100%}.action-row .btn{flex:1 1 auto}.draft-header{flex-direction:column;align-items:flex-start;gap:.5rem}.stat-row{gap:1.25rem}.stat-value{font-size:1.25rem}table{min-width:34rem}.job-error{max-width:none}.public-shell{padding:1.5rem 1rem 3rem}.auth-page .pitch{padding:2rem 1.5rem}.auth-page .pitch h1{font-size:1.5rem}.auth-page .form-side{padding:1.5rem 1rem}.histogram{height:4.5rem}}.comment p,.source-chip,.notice,.muted,.example-block{overflow-wrap:anywhere}@media(prefers-reduced-motion:reduce){.sidebar{transition:none}}.diff{margin:.75rem 0 1rem}.diff-body{border:1px solid var(--border);border-radius:var(--radius);overflow-x:auto;font-size:.85rem;line-height:1.55}.diff-line{display:flex;gap:.5rem;padding:.15rem .6rem;white-space:pre-wrap;overflow-wrap:anywhere}.diff-marker{flex:0 0 1ch;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--text-muted);-webkit-user-select:none;user-select:none}.diff-text{flex:1}.diff-insert{background:#e6f4ea}.diff-delete{background:#fbe9e7}.diff-equal{color:var(--text-muted)}.diff-word{background:transparent;color:inherit;border-radius:3px;padding:0 1px}.diff-word-insert{background:#a7e8bd}.diff-word-delete{background:#f5b8b0;text-decoration:line-through}.diff-gap{padding:.15rem .6rem;color:var(--text-muted);border-top:1px solid var(--border);border-bottom:1px solid var(--border);background:var(--bg)}.diff-added-count{color:#1e7b34;font-weight:600}.diff-removed-count{color:#b3261e;font-weight:600}@media(prefers-color-scheme:dark){.diff-insert{background:#14321f}.diff-delete{background:#3f1d1d}.diff-word-insert{background:#1e6b3a}.diff-word-delete{background:#7f2d2d}.diff-added-count{color:#86efac}.diff-removed-count{color:#fca5a5}}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.kind-dot{display:inline-block;width:.6rem;height:.6rem;border-radius:999px;margin-right:.4rem;vertical-align:baseline}.latency-chart{display:flex;flex-direction:column;gap:.6rem;margin:.75rem 0 1.5rem}.latency-row{display:grid;grid-template-columns:minmax(0,16rem) 1fr;gap:1rem;align-items:center}.latency-label{font-size:.85rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.latency-bar-track{position:relative;height:1.1rem;background:var(--bg);border-radius:4px;overflow:hidden}.latency-bar{position:absolute;top:0;bottom:0;left:0;border-radius:4px}.latency-p95{opacity:.3}.latency-median{opacity:.95}.latency-figures{font-size:.75rem;display:block;margin-top:.15rem}.volume-chart{display:flex;align-items:flex-end;gap:2px;height:8rem;margin-top:.75rem;padding:0 .1rem;border-bottom:1px solid var(--border)}.volume-column{flex:1;height:100%;display:flex;align-items:flex-end;min-width:3px}.volume-stack{width:100%;display:flex;flex-direction:column-reverse;height:100%;justify-content:flex-start}.volume-segment{width:100%;min-height:1px}.chart-axis{display:flex;justify-content:space-between;font-size:.75rem;margin-top:.25rem}.chart-legend{display:flex;flex-wrap:wrap;gap:1rem;margin-top:.5rem;font-size:.8rem}.legend-item{display:inline-flex;align-items:center}.call-failed td{background:var(--danger-bg, #fbe9e7)}@media(prefers-color-scheme:dark){.call-failed td{background:#3f1d1d}}@media(max-width:768px){.latency-row{grid-template-columns:1fr;gap:.25rem}}.thread{max-height:22rem;overflow-y:auto;border:1px solid var(--border);border-radius:var(--radius);padding:0 .9rem;margin:.5rem 0;background:var(--bg)}input:disabled,select:disabled,textarea:disabled{opacity:.55;cursor:not-allowed;background:var(--surface-sunken, rgba(0, 0, 0, .04))}.badge.job-cancelling{background:#fef3c7;color:#92400e}.badge.job-cancelled{background:var(--surface-sunken, rgba(0,0,0,.06));color:var(--text-muted)}.contact-row{display:flex;flex-wrap:wrap;gap:2rem;margin-bottom:.5rem}.attachment-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,15rem),1fr));gap:1rem}.attachment{border:1px solid var(--border);border-radius:var(--radius);padding:.6rem}.attachment-name{font-size:.85rem;margin-bottom:.4rem;overflow-wrap:anywhere}.attachment-image{max-width:100%;max-height:18rem;border-radius:4px;display:block}.badge.source-freshdesk{background:#dbeafe;color:#1e40af}.badge.source-freshchat{background:#e9d5ff;color:#6b21a8}.badge.source-zendesk{background:#dcfce7;color:#166534}.badge.source-demo{background:var(--surface-sunken, rgba(0,0,0,.06));color:var(--text-muted)}@media(prefers-color-scheme:dark){.badge.source-freshdesk{background:#1e3a5f;color:#bfdbfe}.badge.source-freshchat{background:#4a2a6b;color:#e9d5ff}.badge.source-zendesk{background:#14321f;color:#86efac}}.badge{white-space:nowrap}.findings-summary{font-size:.78rem;white-space:nowrap}.tickets-table th,.tickets-table td{vertical-align:top}.tickets-table .col-subject{min-width:18rem}.tickets-table .col-narrow{white-space:nowrap;width:1%}